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Privacy Policy

There’s zero fear factor here – Flook is committed to protecting your privacy.

1. INTRODUCTION

1.1 This privacy policy, (“policy”) informs users of the website and service about what type of personal or company information we collect and how we use that information. 

1.2 By using the www.flook.co.za website (‘website’), you agree to the terms of this policy and agree that we may collect and use your personal information in accordance with this policy. Should you not agree to this policy, you must leave the website immediately and not use or access the website in future.

2. PERSONAL INFORMATION

For the purpose of this policy, personal information means any information by which you may be personally identified and includes without limitation your name, surname, email address, password, postal address, phone number, city, payment details, product data and details, product preference, Facebook details and Twitter details.

3. TYPE OF INFORMATION COLLECTED

3.1 Flook will collect personal information from users who wish to make use of the website and/or its services.

3.2 In addition to the above we may also collect information that doesn’t identify you personally. This may be information relating to the URL via which you entered the website, a URL of a website you clicked on upon leaving our site, your IP address or information about how you use your browser.

4. HOW WE USE THE PERSONAL INFORMATION

4.1 Flook will collect and use personal information and non-identifying information from you in order to:

4.1.1 Register individual users, manage their accounts and provide efficient customer service to them;

4.1.2 Ensure that we offer appropriate deals to our customers based on their preferences and interests. (In this regard we use the information gathered when conducting market research. During this research, the user remains anonymous);

4.1.3 Send emails/newsletters advertising our special offers and latest news;

4.1.4 Send promotional emails that may be of interest to consumers based on the information provided;

4.1.5 Help safeguard consumers against online and/or credit card fraud;

4.1.6 Access control of password protected areas.

4.2 The information we collect may also be used to analyse user behaviour on the website, for example to analyse which content is viewed most frequently, which content is not viewed often, and how much time users spend on the website and specific pages thereof.

5. COOKIES

5.1 To collect and analyse the data referred to in clause 4.2, we make use of analytics programs offered by third party providers. In order to collect information, these programs leave cookies on users’ computers – that is, text files or pieces of information that may be stored in your computer’s hard disk drive when you visit our website that enable the collection and analysis of online user behaviour.

5.2 By examining this information, we are able to improve our services and provide the most appropriate deals and products to our customers. It further ensures that we always provide the best possible service to our customers.

5.3 Most browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set your computer to refuse cookies or to alert when cookies are being stored. Please note that should you refuse the use of cookies, our ability to provide you with personalised services will be limited.

5.4 We wish to bring to your attention the fact that cookies cannot and will not be used to capture an e-mail address, obtain information from the hard drive or gain confidential or sensitive information about you. Furthermore, cookies are unable to be read by websites other than the one that sets the cookie.

6. ACCESSING YOUR PERSONAL INFORMATION 

6.1 You may request access to your personal information stored in Flook’s database.

6.2 Furthermore, consumers may demand that this data be removed, provided that removal will not be in conflict with existing legislation regarding online data storage.

 6.3 In order to access your personal information, please email a written request to support@flook.co.za, and include certified proof of identity.

7. DISCLAIMER AND DISCLOSURES

7.1 Flook will not sell, rent or otherwise distribute your personal information to third parties, except as provided for in this policy.

7.2 Flook and its authorised employees/representatives or third party contractors will access and use this information provided it falls within the scope and ambit of the authorised employees/representatives or third party contractors’ employment or contract with Flook. Please note that this excludes situations in which disclosure is required by collection companies.

7.3 Flook will disclose certain personal information when a consumer purchases a deal from Flook, and the relevant service provider requires the consumer’s details in order to validate the coupon. In such a case, the consumer’s name, email address and phone number, and any other relevant details, will be given to the service provider.

7.4 Flook will disclose personal details if required by law or in terms of a court order, or if in Flook’s discretion required to protect the Flook service.

7.5 Flook does not intentionally obtain personal information from people under the age of 18.

7.6 Flook may assign its rights to the information to a third party, but will notify you in the event of this taking place. Should you have concerns or objections about the third party to which Flook intends to assign the rights, you may request that your account be deleted.

8. SECURITY

8.1 Flook applies advanced security technology to safeguard your personal information from wrongful use. Only authorised personnel have access to your information.

9 LIMITATION OF LIABILITY

9.1 Flook will take all reasonable steps to safeguard the integrity of your personal information and the consumer’s right to privacy. Subject to all applicable law. Flook cannot accept any liability for unauthorised or unlawful disclosure of your personal information, including disclosure made by third parties who are not controlled by Flook.

10. BREACH

10.1 Any unauthorised use of Flook’s information systems may constitute a violation of law, including the Electronic Communications and Transactions Act 25 of 2002, which may lead to civil or criminal action against you.

11. AMENDMENTS TO THIS POLICY

11.1 This policy may be amended at any time, in part or in whole, at the sole discretion of Flook. It is thus recommended that you review it from time to time, as continuing use of the website following changes to the policy will be considered acceptance of the changes. Any amendments will be posted on the website and will only apply to activities taking place subsequent to the amendments.

11.2 Please note that this policy forms part of the Terms & Conditions of using the website, and any changes made to it will be effective immediately upon publication of the changes on the website.

12. CONTACT US

12.1 Should you have any queries or concerns about this Policy, help is right here, email: support@flook.co.za

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